Customer Resources Specialist I

Titan Group; Troutville (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Titan Group in Troutville, VA seeks a Customer Resources Specialist to provide prompt responses to customer needs for cement and separation technologies. You will schedule deliveries, enter orders in JWS/SAP, and monitor delivery status to ensure on-time performance.

The role requires excellent communication skills, problem solving, and a proven track record in customer service with logistics experience. A college degree and prior dispatch or logistics experience are preferred.

Qualifications

• College degree preferred
• Prior dispatch or logistics experience preferred
• Customer service experience in similar role preferred
• A proven track record of superior customer service abilities and decision making
• Excellent interpersonal skills with the ability to communicate effectively with customers and staff at all levels of the organization
• Experience with JWS and SAP software highly preferred
• Excellent verbal and written communication skills to collaborate with others

Responsibilities

• Analyze and select the most cost-effective carrier based on rate
• Scheduling deliveries with carriers according to predetermined delivery times
• Positive and upbeat in all communications with customers and other departments
• Relentlessly pursue a solution to every issue that a customer brings and ensure that issues are resolved promptly and thoroughly
• Demonstrate deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations
• Enter orders into JWS/SAP systems accurately and efficiently
• Monitor order status to ensure timeliness of delivery. Notify customers of delayed or diverted loads
• Work with above mentioned systems to document schedules, diversions and cancellations
• Develop solutions to meet conflicting customer requirements
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Skills

Customer service experience

Interpersonal communication

Problem solving

Decision making

Education

College degree

Tools

JWS

SAP

Job description

Overview

We are looking for a skilled and motivated Customer Resources Specialist to join our team in Troutville, VA. This position provides prompt response to customer needs for products and services provided by Roanoke Cement and Separation Technologies.

Responsibilities

• Ability to analyze and select most cost-effective carrier based on rate
• Scheduling deliveries with carriers according to predetermined delivery times provided by the customer
• Positive and upbeat in all communications with customers and other departments
• Relentlessly pursue a solution to every issue that a customer brings and ensure that issues are resolved promptly and thoroughly
• Demonstrate deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations
• Enter orders into JWS/SAP systems accurately and efficiently
• Monitor order status to ensure timeliness of delivery. Notify customers of delayed or diverted loads
• Work with above mentioned systems to document schedules, diversions and cancellations
• Develop solutions to meet conflicting customer requirements
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Qualifications

• College degree preferred
• Prior dispatch or logistics experience preferred
• Customer service experience in similar role preferred
• A proven track record of superior customer service abilities and decision making
• Excellent interpersonal skills with the ability to communicate effectively with customers and staff at all levels of the organization
• Experience with JWS and SAP software highly preferred
• Excellent verbal and written communication skills to collaborate with others