Customer Rep/Station Attendant

Tornado Bus Company; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Tornado Bus Company currently seeks a Customer Service Rep/ Station Attendant in Indianapolis, IN. The role requires providing information to clients, answering inquiries, and handling ticket sales across phone, internet and at the counter.

Responsibilities include cash management, daily closing, luggage assistance and terminal upkeep. The position emphasizes delivering exceptional service and may include station attendant duties in some locations.

Qualifications

• 2 years of job-related experience.
• Bilingual English/Spanish capability.

Responsibilities

• Provide an exceptional customer experience.
• Call customers to advise about changes or cancellations of scheduled runs.
• Respond to client inquiries about destinations, pricing and times with high service standard.
• Handle cash management and ensure compliance.
• Operate cash register and credit card equipment.
• Sell and process ticket orders via phone, internet and at the counter.
• Close the terminal, prepare cash deposits, sales reports and secure deposits.
• Greet visitors and coordinate with the appropriate employee or department.
• Assist customers with luggage handling and transfer to luggage compartment.
• Maintain cleanliness inside and outside the terminal and stock supplies.
• Stock restroom supplies and maintain cleanliness of bathrooms.
• Support driver dorm cleanliness at certain locations.
• Perform other duties as assigned by Manager.

Skills

Bilingual English/Spanish

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

TENNESSEE:16-NASHVILLE Full Time Hourly Indianapolis, Indianapolis, IN, US

2 days ago Requisition ID: 1200

Salary Range: $17.00 To $17.00 Hourly

Tornado Bus Company is currently looking for a Customer Service Rep/ Station Attendant Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.

JOB SPECIFIC RESPONSIBILITIES:

• Provide an exceptional customer experience.
• Call customers to advise about changes or cancellations of scheduled runs.
• Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.
• Responsible for cash management and compliance.
• Operates cash register and/or credit card equipment.
• Sells and processes ticket orders via telephone, internet, and over the counter.
• Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.
• Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.
• Assist customers with luggage ID tag and transfer to luggage compartment.
• Provides exceptional customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay.
• Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies
• Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins)
• Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles
• Assist with cleanliness of Driver dorms (certain locations)
• Other duties assigned by Manager

EXPERIENCE:

2 years of job-related experience

Bilingual (English/Spanish)

PHYSICAL DEMANDS:

Heavy - Exerting 60-100 lbs. frequently, 25-60 lbs. occasionally, or up to 10-20 constantly.