Customer Rep/Station Attendant

Conexiones-Tornado-4; Fort Worth (TX); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

Tornado Bus Company is seeking a Customer Service Rep/ Station Attendant in Fort Worth, TX. The role is an hourly, full-time position focused on delivering excellent service to clients and passengers.

Responsibilities include answering general inquiries, processing ticket orders, handling cash, and ensuring smooth terminal operations. Bilingual English/Spanish is required, with a 2-year related experience preferred.

Qualifikationen

• Two years of relevant work experience required.
• Ability to communicate in English and Spanish is required.

Aufgaben

• Provide exceptional customer experience at the station and over the phone.
• Call customers to advise about changes or cancellations of scheduled runs.
• Respond to inquiries about destinations, pricing, and times with courtesy.
• Handle cash, operate POS equipment, and process ticket orders.
• Maintain terminal cleanliness and assist with luggage as needed.
• Support driver dorms and other duties as assigned by management.

Kenntnisse

Customer service

Bilingual English/Spanish

Cash handling

Cash register

Credit card terminal

Tools

Cash register

Credit card terminal

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Hourly Fort Worth, TX, US

3 days ago Requisition ID: 1272

Salary Range: $16.00 To $16.00 Hourly

Tornado Bus Company is currently looking for a Customer Service Rep/ Station Attendant Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.

JOB SPECIFIC RESPONSIBILITIES

• Provide an exceptional customer experience.
• Call customers to advise about changes or cancellations of scheduled runs.
• Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.
• Responsible for cash management and compliance.
• Operates cash register and/or credit card equipment.
• Sells and processes ticket orders via telephone, internet, and over the counter.
• Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.
• Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.
• Assist customers with luggage ID tag and transfer to luggage compartment.
• Provides exceptional customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay.
• Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies
• Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins)
• Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles
• Assist with cleanliness of Driver dorms (certain locations)
• Other duties assigned by Manager

EXPERIENCE

2 years of job-related experience
Bilingual (English/Spanish)

PHYSICAL DEMANDS

Heavy - Exerting 60-100 lbs. frequently, 25-60 lbs. occasionally, or up to 10-20 constantly.