Customer Rep/Station Attendant

Conexiones-Tornado-4; Austin (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

Tornado Bus Company is seeking a Customer Service Rep/ Station Attendant in Austin to provide information and assist passengers with inquiries, ticketing, and boarding processes. This role emphasizes friendly, professional service and accurate cash handling.

Responsibilities include answering phone lines, processing ticket orders by phone, online, and in person, and maintaining terminal cleanliness and safety standards, with bilingual English/Spanish communication valued.

Qualifications

• Two years of related work experience.
• Bilingual in English and Spanish.

Responsibilities

• Provide an exceptional customer experience.
• Call customers to advise about changes or cancellations of scheduled runs.
• Respond to client inquiries on destinations, pricing, departure/arrival times, and directions to terminal.
• Responsible for cash management and compliance.
• Operate cash register and/or credit card equipment.
• Sell and process ticket orders via telephone, internet, and over the counter.
• Close terminal: prepare cash deposits, sales reports, and deposits.
• Greet visitors and coordinate with staff as requested.
• Assist customers with luggage ID tags and transfer to luggage compartments.
• Maintain cleanliness of terminal interior and exterior and stock supplies.
• Stock restroom supplies in vehicles.
• Assist with cleanliness of Driver dorms (in some locations).
• Other duties assigned by Manager.

Skills

Customer service

Bilingual English/Spanish

Cash handling

Phone support

Tools

Cash register

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Hourly Austin, TX, US

4 days ago Requisition ID: 1271

Salary Range: $16.00 To $16.00 Hourly

Tornado Bus Company is currently looking for a Customer Service Rep/ Station Attendant Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.

JOB SPECIFIC RESPONSIBILITIES:

• Provide an exceptional customer experience.
• Call customers to advise about changes or cancellations of scheduled runs.
• Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.
• Responsible for cash management and compliance.
• Operates cash register and/or credit card equipment.
• Sells and processes ticket orders via telephone, internet, and over the counter.
• Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.
• Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.
• Assist customers with luggage ID tag and transfer to luggage compartment.
• Provides exceptional customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay.
• Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies
• Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins)
• Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles
• Assist with cleanliness of Driver dorms (certain locations)
• Other duties assigned by Manager

EXPERIENCE:

2 years of job-related experience
Bilingual (English/Spanish)

PHYSICAL DEMANDS:

Heavy - Exerting 60-100 lbs. frequently, 25-60 lbs. occasionally, or up to 10-20 constantly.