CSR/ SA

Conexiones-Tornado-4; Nashville (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Conexiones-Tornado-4 in Nashville, TN is seeking a CSR/SA to handle customer service, ticket sales, and terminal operations. You will greet visitors, operate the cash register, process ticket orders by phone, online, and in person, and maintain cleanliness and safety in the terminal.

The role requires at least 2 years of related experience, basic computer skills, good judgment for conflict resolution, and the ability to work in a fast-paced, customer-focused environment.

Qualifications

• 2 years of job-related experience.
• Utilizes good judgment for conflict resolution.
• Basic computer skills such as navigating operating systems and typing.

Responsibilities

• Provides exceptional customer service experience and solutions.
• Registers and places luggage and retrieves it for passengers.
• Ensures luggage follows policies and regulations.
• Maintains cleanliness of terminal and supplies.
• Assists with cleaning of company vehicles in some locations.
• Operates cash register and processes ticket orders via telephone, internet, and in person.
• Greets visitors and notifies the appropriate employee or department.
• Adheres to company policies and local, state, and federal laws.

Skills

Customer service

Conflict resolution

Cash handling

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CSR/ SA

Full Time Hourly Nashville, Nashville, TN, US

Salary Range: $17.00 To $17.00 Hourly

JOB SPECIFIC RESPONSIBILITIES:

• Provides exceptional customer service experience and solutions.
• Properly registers and places luggage in luggage compartment as well as retrieves it for passengers.
• Assured luggage follows company policies and regulations.
• Maintain cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, parking lot, bathrooms, etc.) and stocking necessary supplies
• In some locations this position is responsible for assisting with the cleaning of company vehicles.
• Maintain washing bay clean and organize cleaning material
• In some locations this position will properly dump wastewater from Motor Coach
• Assist with cleanliness of Driver dorms (certain locations)
• Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal, complaints) all the while providing outstanding customer service.
• Operates cash register and/or credit card equipment.
• Sells and processes ticket orders via telephone, internet, and over the counter.
• Maintains a professional working relationship with partnering retail agencies.
• Greeting visitors while following procedures in notifying employees or departments the visitor/vendor is requesting to see.
• Completes with company policies and procedures as well as local, state, and federal laws.
• Responsible for properly using PPE and any other safety gear.
• In some terminals CSR/SA will be trained to fuel buses.
• Other duties as assigned

EXPERIENCE AND SKILLS:

• 2 years of job-related experience.
• Utilizes good judgment for conflict resolution.
• Basic computer skills such as navigating operating systems and typing.