Customer Service Rep.

Tornado Bus Company; Texas; On-site; USD 21,000 - 25,000; Full time

Job summary

Tornado Bus Company is seeking a Customer Service Representative to ensure passengers receive professional and helpful information. You will handle phone inquiries, ticket requests, and day-to-day transactions with accuracy.

This on-site role in Texas requires bilingual Spanish/English communication and a friendly, customer-first attitude; training provided.

Qualifications

• 1 year of job related experience preferred.
• Bilingual (Spanish/English) required.

Responsibilities

• Provide an exceptional customer experience.
• Call customers to advise about changes or cancellations of scheduled runs.
• Respond to client inquiries (destinations, pricing, departure/arrival times) with outstanding service.
• Responsible for cash management and compliance.
• Operates cash register and/or credit card equipment.
• Sells and processes ticket orders via telephone, internet, and over the counter.
• Close the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.
• Maintain professional relationships with partnering retail agencies.
• Completion of required documentation for transactions made with partnering retail agencies.
• Daily accurate reporting of tickets sold and cash collected.
• Answer calls on multi-line system, greet callers and route/screen calls as required.
• Greet visitors while notifying the requested employee or department.
• Utilize good judgment resolving internal and external conflicts.
• Responsible for money transfer transactions.
• Assist customers with luggage ID tag and transfer to luggage compartment.
• Other duties as assigned.

Skills

Customer service

Bilingual Spanish/English

Education

High school diploma or equivalent

Job description

Job Description

Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.

JOB SPECIFIC RESPONSIBILITIES:

• Provide an exceptional customer experience.
• Call customers to advise about changes or cancellations of scheduled runs.
• Responsd to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.
• Responsible for cash management and compliance.
• Operates cash register and/or credit card equipment.
• Sells and processes ticket orders via telephone, internet, and over the counter.
• Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.
• Maintains a professional working relationship with partnering retail agencies.
• Completion of required documentation for transactions made with partnering retail agencies.
• Daily accurate reporting of tickets sold and cash collected.
• Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.
• Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.
• Utilize good judgment when confronted with the resolution of both internal and external conflict.
• Responsible for money transfer transactions
• Assist customers with luggage ID tag and transfer to luggage compartment
• Other duties as assigned.

EXPERIENCE:

Please indicate the type of experience required/preferred for the positionRequired or Preferred:1 year of job related experiencepreferred.Bilingual ( Spanish/English)required.

EDUCATION:

Minimum Formal Education:

Required or Preferred:High school diploma or equivalentrequired.