Bilingual Customer Service Rep.

Conexiones-Tornado-4; Houston (TX); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Conexiones-Tornado-4 in Houston, TX is seeking a Customer Service Representative to handle calls, answer inquiries, and assist passengers with ticketing and scheduling.

This full-time, hourly role requires 1 year of job-related experience, a high school diploma, and bilingual Spanish/English abilities; duties include cash handling, using a multi-line phone system, and processing ticket orders.

Formación

• 1 year of job-related experience
• Bilingual Spanish/English
• High school diploma or equivalent

Responsabilidades

• Call customers to advise about changes or cancellations of scheduled runs.
• Responds to client inquiries (destinations, pricing, times, directions) with outstanding customer service.
• Responsible for cash management and compliance.
• Operates cash register and/or credit card equipment.
• Sells and processes ticket orders via telephone, internet, and over the counter.
• Closing the terminal including cash deposits and sales reports.
• Maintain professional relationships with partnering retail agencies.
• Documentation for transactions with partnering agencies.
• Daily reporting of tickets sold and cash collected.
• Answer calls on a multi-line system and route them appropriately.
• Greet visitors and notify the requested employees or departments.
• Resolve internal and external conflicts with good judgment.
• Money transfer transactions.
• Assist customers with luggage ID tags and transfer to luggage compartment.

Conocimientos

Customer service

Cash handling

Ticketing

Bilingual Spanish/English

Phone support

Educación

High school diploma or equivalent

Herramientas

Cash register

Credit card equipment

Multi-line phone system

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Hourly Lockwood, Houston, TX, US

5 days ago Requisition ID: 1266

JOB DESCRIPTION

Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSRs are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.

JOB SPECIFIC RESPONSIBILITIES

• Call customers to advise about changes or cancellations of scheduled runs.


• Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.


• Responsible for cash management and compliance.


• Operates cash register and/or credit card equipment.


• Sells and processes ticket orders via telephone, internet, and over the counter.


• Responsible for closing the terminal including preparation of cash bank deposits, sales report and depositing in safe box.


• Maintains a professional working relationship with partnering retail agencies.


• Completion of required documentation for transactions made with partnering retail agencies.


• Daily accurate reporting of tickets sold and cash collected.


• Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.


• Greeting visitors while following procedures in notifying employees or departments the visitor/vendor is requesting to see.


• Utilize good judgment when confronted with the resolution of both internal and external conflict.


• Responsible for money transfer transactions


• Assist customers with luggage ID tags and transfer to luggage compartment


• Other duties as assigned.

EXPERIENCE

• 1 year of job-related experience

EDUCATION

• High school diploma or equivalent

PHYSICAL DEMANDS

Sedentary - Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time.

JOB DESCRIPTION

Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSRs are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.

JOB SPECIFIC RESPONSIBILITIES

• Call customers to advise about changes or cancellations of scheduled runs.


• Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.


• Responsible for cash management and compliance.


• Operates cash register and/or credit card equipment.


• Sells and processes ticket orders via telephone, internet, and over the counter.


• Responsible for closing the terminal including preparation of cash bank deposits, sales report and depositing in safe box.


• Maintains a professional working relationship with partnering retail agencies.


• Completion of required documentation for transactions made with partnering retail agencies.


• Daily accurate reporting of tickets sold and cash collected.


• Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.


• Greeting visitors while following procedures in notifying employees or departments the visitor/vendor is requesting to see.


• Utilize good judgment when confronted with the resolution of both internal and external conflict.


• Responsible for money transfer transactions


• Assist customers with luggage ID tags and transfer to luggage compartment


• Other duties as assigned.

EXPERIENCE

• 1 year of job-related experience


• Bilingual (Spanish/English)

EDUCATION

• High school diploma or equivalent

PHYSICAL DEMANDS

Sedentary - Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time.