Customer Renewals & Growth Specialist

IGEL Technology; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

IGEL Technology is looking for a proactive Customer Retention & Renewals Specialist to build and maintain strong customer relationships. The role involves managing customer renewals and driving account expansion through upselling and cross-selling while ensuring high customer satisfaction.

The ideal candidate will have over 5 years of experience in a customer-facing role at a B2B software company, strong negotiation skills, and a commitment to understanding customer needs.

Qualifications

• 5+ years of experience in a customer-facing role, preferably at a B2B software company.
• Strong understanding of software development lifecycle and cloud-based technologies.
• Ability to manage multiple accounts effectively.

Responsibilities

• Manage the end-to-end customer lifecycle post-sales.
• Lead renewal discussions and manage negotiations.
• Identify growth opportunities within accounts.

Skills

Experience in Customer Success or Account Management

Proven track record of customer retention

Negotiation skills

Proficiency with CRM software

Strong analytical skills

Exceptional communication skills

Team collaboration

Tools

Microsoft Dynamics

Job description

IGEL Technology is looking for a proactive Customer Retention & Renewals Specialist to build and maintain strong customer relationships. The role involves managing customer renewals and driving account expansion through upselling and cross-selling while ensuring high customer satisfaction.

The ideal candidate will have over 5 years of experience in a customer-facing role at a B2B software company, strong negotiation skills, and a commitment to understanding customer needs.