Customer Relationship Specialist

Dead River Company; Portland, Northern (ME, KY); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term & Long-term disability

401(k) with match

Paid time off

Tuition assistance

Scholarships for children

Discounts on products

Job summary

Dead River Company is seeking a Customer Relationship Specialist to drive inside sales and build strong customer relationships in South Portland, ME. You will handle incoming and outbound calls, understand customer needs, and recommend solutions that boost sales while delivering excellent service.

The role emphasizes consultative selling, cross-selling, and retaining customers, with a compensation package that includes health, dental, vision, life and disability coverage, a 401(k) match, PTO,

Qualifications

• Minimum 2 years’ experience in inside sales or call center sales using telephone sales techniques.
• Computer proficiency and knowledge of basic accounting.

Responsibilities

• Receive incoming calls from prospective customers and sell Dead River Company products and services.
• Develop knowledge of departments, products, services, and delivery schedules to cross-sell and upsell.
• Promote enrollment in price protection programs through consultative telephone sales.
• Set up and maintain customer accounts, document interactions, process credit card payments by phone.
• Retain customers and pursue new opportunities during account transitions and moves.

Skills

Verbal communication

Written communication

Active listening

Consultative selling

Cross-selling

Self-motivation

Organization

Negotiation

Detail orientation

Fast-paced environment

Education

High school diploma or equivalent

Job description

Running Hill Road
South Portland, ME 04106, USA

Description

Join Our Team - Find Your Future!

$18.00 to $27.00 an Hour Depending on Experience.

Position Summary:

The Customer Relationship Specialist plays a key role in growing Dead River Company’s customer base and strengthening existing relationships. This position is responsible for placing outgoing and receiving incoming telephone calls with both current and prospective customers. The primary focus is on inside sales— acquiring new customers through consultative selling and expanding offerings with existing customers. Success in this role comes from actively engaging customers, identifying their needs, and recommending solutions that drive sales while providing exceptional service.

Essential Functions:

• Receive incoming calls from prospective customers with the goal of effectively selling Dead River Company products and services. Actively listen, ask clarifying questions, and position solutions that meet customer needs.
• Develop and maintain a strong knowledge of all departments, products, services, and delivery/service schedules to confidently cross-sell and upsell while responding to customer inquiries.
• Promote customer enrollment in price protection programs through consultative telephone sales. Participate in promotional sales campaigns and contests to achieve individual and team sales goals.
• Perform clerical and computer-related tasks such as setting up and maintaining customer accounts, clearly documenting the customer interaction, credit card processing, and payments received by phone to support the sales process.
• Retain customers and capture new business opportunities during account transitions, such as moves. Proactively manage move logs, follow up with both departing and incoming customers, and convert opportunities into sales.

Highly Competitive Compensation and Industry Leading Benefits - Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

Experience & Education:

• Minimum 2 years’ experience in inside sales or call center sales using telephone sales techniques. Computer proficiency and knowledge of basic accounting required.
• Minimum requirement is a high school diploma or equivalent

Additional Skills Desired:

• Strong verbal and written/electronic communication skills
• Active listening and consultative questioning techniques Demonstrated success cross-selling products and services
• Self-motivated and results-oriented
• Ability to work in a fast-paced, sales-oriented environment
• Courteous demeanor, outgoing personality, and professional appearance
• Problem solving and negotiation skills High attention to accuracy, organization, and detail
• Flexibility to work some weekends may be required as well as flexibility to work overtime if needed
• A drive to continuously grow sales skills and adapt to changes in the petroleum industry

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.