Customer Service Representative

MaineGuide; Maine; On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off and holidays

Tuition reimbursement

Scholarships for employees’ children

Product/service discounts

Uniform and safety gear allowance

Paid training

Growth opportunities

Job summary

Dead River Company is seeking a Customer Service Representative to support the office team, answer calls, assist customers, and maintain accurate records. The role includes account management, clerical duties, and participation in promotions and objectives.

We offer a supportive environment with opportunities for growth, paid trainings, and a comprehensive benefits package. A high school diploma and customer service experience are preferred.

Qualifications

• Customer service experience with computer work preferred.
• High school diploma or equivalent preferred.
• Ability to work in a dynamic environment.
• Strong communication and listening skills.
• Courteous demeanor and professional appearance.
• Flexibility to work seasonal overtime.
• Trouble shooting skills within and between departments.

Responsibilities

• Answer calls and assist walk-in customers in a courteous manner.
• Maintain customer accounts using the ADDS E3 system.
• Perform clerical tasks: inventory control, accounts payable/receivable, posting, price changes, deposits.
• Develop knowledge of departments, products, services, and delivery schedules.
• Participate in annual market objectives and promotional programs.
• Cross-train with other office staff and provide assistance as needed.
• Perform filing, photocopying, and shredding.

Skills

Dependability

Communication

Attention to detail

Organization

Professional appearance

Adaptability

Customer service

Education

High school diploma or equivalent

Job description

Join Our Team - Find Your Future!

$18.00 to $26.00 an Hour Depending on Experience

Position Summary:

Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment. Serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Essential Functions:

• Courteously answer incoming telephone calls and assist walk-in customers.
• Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
• Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.
• Develop a thorough knowledge of all departments, products, services, and delivery schedules.
• Enthusiastically participates in annual market objectives, promotional programs and contests.
• Support other members of the office staff by cross-training within the department and offering assistance as needed.
• Perform other miscellaneous office duties such as filing, photocopying, and shredding.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full-time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and 10 paid holidays
• Tuition Reimbursement for employees and Scholarships and grant for employee’s children
• Discounts on our products and services
• Work uniform and, boot and prescriptions safety glasses allowance
• Paid Training at our State-of-the-art institute
• Opportunity for growth!

Other Attributes Required:

• Dependability
• Good communication and listening skills
• Accuracy, organization, and attention to detail
• Ability to work in a dynamic environment without distraction
• Courteous demeanor and professional appearance
• Flexibility to work seasonal overtime
• Trouble shooting skills – within and between departments
• The ability to adapt to change

Education:

A high school diploma or equivalent is preferred.

Experience:

One year of previous customer service experience including computer work is preferred.

Decisions Made:

This position works as a “trusted advisor” to provide assistance to our customers. Resolves customer issues such as delivery or billing problems. If dissatisfaction persists, the customer is referred to the appropriate department head for resolution.

At Dead River Company, you’ll find competitive pay, exceptional benefits, career growth opportunities, and the stability of a respected, growing company that has been helping neighbors do energy right for over 110 years. Come build your future with us.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.