Customer Relationship Manager (CRM)

Alay Home Care; Toms River (NJ); Remote; USD 39,000 - 53,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Work from home

Job summary

Alay Home Care in Bayonne, New Jersey is seeking a full-time Customer Relationship Manager to join our remote-friendly team. You will nurture client relationships, answer inquiries, coordinate care schedules, and ensure high-quality service delivery to families relying on home health care.

You will work closely with our care team, requiring excellent communication, empathy, and a proactive approach. A valid driver's license, access to a computer, and travel up to 50% are required to support

Qualifications

• Must have a computer or laptop with internet access.
• Must be able to travel 50% for work.
• Must have a reliable vehicle for field work.
• Must have a valid Driver's License.
• At least 3 years of Support Coordination experience.
• Two work references available for contact.
• Strong problem solving and organizational skills.
• Excellent verbal and written communication abilities.
• Proficient in Google Apps (Gmail, Drive, Meet, Docs, Hangouts)
• Bilingual, Spanish speaking a plus.

Responsibilities

• Build and maintain strong relationships with clients and families.
• Answer inquiries, address concerns, and coordinate care schedules.
• Collaborate with the care team to ensure seamless service delivery.

Skills

Problem solving

Organizational skills

Verbal communication

Written communication

Google Apps proficiency

Tools

Google Apps

Job description

Exciting Opportunity: Join us as a Full Time Customer Relationship Manager at Alay Home Care in Bayonne, New Jersey. This position offers the flexibility of working from home, allowing you to balance your professional and personal life effectively. You'll have the chance to showcase your customer service skills while making a meaningful impact on the lives of others in need of home health care services. With an annual salary of $45,760, you can grow both personally and professionally with us.

If you're hungry for a rewarding challenge and value integrity and safety in your work, you can enjoy great benefits such as Medical, Dental, Vision, and Paid Time Off.

LET US INTRODUCE OURSELVES

Alay Home Care is a DDD Provider established in 2018. Since opening, we have serviced over 300 consumers throughout New Jersey. We're devoted to supporting individuals with Developmental Disabilities by providing Direct Care Staff in the Home and Community Settings. Our team has been in the home care industry for over 22 years, consisting of a group of highly experienced and knowledgeable team members.

WHAT'S YOUR DAY LIKE?

As a Customer Relationship Manager at Alay Home Care, you will be responsible for building and maintaining strong relationships with our clients and their families. Your day-to-day tasks will include answering inquiries, addressing concerns, coordinating care schedules, and ensuring client satisfaction. You will also collaborate with our care team to ensure seamless service delivery. This role requires excellent communication skills, empathy, and a proactive approach to problem-solving. A strong attention to detail and the ability to prioritize tasks efficiently are key to success in this position.

Embrace the opportunity to make a real difference in the lives of those we serve.

DOES THIS SOUND LIKE YOU?

To excel as a Customer Relationship Manager at Alay Home Care, you must possess the following skills and qualifications:

• At least 3 years of Support Coordination Experience
• 2 work references available for contact
• Strong problem-solving and organizational skills
• Excellent verbal and written communication abilities
• Proficiency in using Google Apps (Gmail, Drive, Voice, Meet, Sheet, Docs, and Hangouts)
• You must have access to a computer or laptop with internet connectivity, be willing to travel for work up to 50% of the time, own a reliable vehicle for fieldwork, and hold a valid Driver's License.

Join us in providing exceptional home health care services while showcasing your skills and expertise in customer relations.

Knowledge and skills required for the position are:

Requirements:

• Must have Computer or Laptop with internet access
• Must be able to travel 50% work travel
• Must have a reliable vehicle for field work
• Must have a valid Driver's License

Qualifications:

• Must have at least 3 years Support Coordination Experience
• Must have 2 work references to contact
• Strong problem solving and organizational skills
• Excellent verbal and written communication skills
• Must be proficient in using Google Apps (Gmail, Drive, Voice, Meet, Sheet Docs and Hangouts)
• Bilingual, Spanish speaking a plus

JOIN US!

So, what do you think? If this sounds like the right position for you, Good luck!