Client Relationship Manager

HomeCentris Healthcare, LLC; Harrisburg (Dauphin County); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Health insurance benefits

Paid time off

Retirement savings plan

Job summary

HomeCentris Healthcare, LLC is seeking a Client Relationship Manager to join our Harrisburg team. This role focuses on building and maintaining positive relationships with clients and families, coordinating onboarding, scheduling caregivers, and ensuring high-quality home health care services.

The CRM acts as the client’s primary contact, collaborates with caregivers, nurses, and administrative staff, and contributes to service planning and performance improvements.

Qualifications

• Two years of scheduling experience.
• Previous experience in client relations, customer service, or healthcare administration (preferred).
• Knowledge of home health care services and regulations preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and EHR systems.
• Bilingual candidates encouraged to apply.

Responsibilities

• Client Intake and Assessment: conduct initial assessments with clients and families to determine needs and goals.
• Client Onboarding: coordinate onboarding process for new clients including paperwork and service explanations.
• Client Communication: serve as primary contact for clients and families with updates on care plans and scheduling.
• Relationship Building: develop strong relationships with clients and families to ensure satisfaction.
• Care Coordination: collaborate with caregivers, nurses, and administrative staff for seamless care.
• Quality Assurance: monitor quality of care and gather feedback for improvements.
• Community Outreach: represent the agency at events to promote services and referrals.
• Documentation: maintain accurate records of client interactions and care plans.

Skills

Two years scheduling experience

Excellent communication

Interpersonal skills

Organizational skills

Problem-solving abilities

Independent & collaborative work

MS Office proficiency

EHR systems proficiency

Bilingual candidates encouraged

Tools

Microsoft Office Suite

Electronic Health Record (EHR) systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Relationship Manager

Management Harrisburg, PA, US

3 days ago Requisition ID: 1151

Salary Range: $41,000.00 To $43,000.00 Annually

About Us:

HomeCentris is a leading provider of Personal Home Care services dedicated to improving the quality of life for our clients. We offer compassionate and professional care tailored to meet the unique needs of each individual. Our team is committed to delivering exceptional service and building strong relationships with our clients and their families.

• Health insurance benefits
• Paid time off
• Retirement savings plan

Position Overview:

We are seeking a dedicated and experiencedClientRelationship Manager (CRM) to join our team. TheClientRelationship Manager will play a key role in building and maintaining positive relationships with ourclients and their families. The ideal candidate will have a passion for providing excellent customer service, strong communication skills, and the ability to collaborate effectively with internal teams. The CRM also acts as theclient’s primary point of contact at the agency and understands how to navigate the agency’s resources to meet theclient’s needs. This position is also responsible for performing caregiver-facing activities including interviewing and scheduling caregivers for agencyclients.

Responsibilities:

• ClientIntake and Assessment: Conduct initial assessments withclients and their families to determine their needs, preferences, and goals for home health care services.
• ClientOnboarding: Coordinate the onboarding process for newclients, including completing necessary paperwork, explaining service offerings, and addressing any questions or concerns.
• ClientCommunication: Serve as the primary point of contact forclients and their families, providing regular updates on care plans, scheduling, and any changes to services.
• Relationship Building: Develop and nurture strong relationships withclients and their families to ensure satisfaction with services and address any issues or concerns promptly.
• Care Coordination: Collaborate with internal teams, including caregivers, nurses, and administrative staff, to ensure seamless coordination of care and timely resolution ofclient-related issues.
• Quality Assurance: Monitor the quality of care provided toclients, conduct satisfaction surveys, and gather feedback to identify areas for improvement and implement corrective actions as needed.
• Community Outreach: Represent the agency at community events, networking functions, and industry conferences to promote services and generate referrals.
• Documentation: Maintain accurate and up-to-date records ofclientinteractions, care plans, and service agreements in compliance with regulatory requirements.

Qualifications:

• Two years of scheduling experience
• Previous experience inclientrelations, customer service, or healthcare administration (Preferred).
• Knowledge of home health care services and industry regulations preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
• Bilingual candidates encouraged to apply