Home Health Client Services Manager

bayada home health care; Cranford (NJ); On-site; USD 65,000 - 85,000; Full time

Job summary

BAYADA Home Health Care is seeking a Client Services Manager in Cranford, NJ to oversee coordination of home health visits, manage a caseload, and build relationships with clients and referral sources. The role emphasizes compassionate, reliable care and collaboration with Clinical Managers to support field staff.

Ideal candidates have a bachelor’s degree preferred, familiarity with Medicare processes, HomeCare Homebase, and OASIS, plus supervisory experience and strong communication skills.

Qualifications

• Bachelor degree preferred.
• Medicare, HomeCare Homebase and OASIS knowledge is a plus.
• Experience in medical office or home care preferred.
• Supervisory experience a plus.
• Demonstrated record of taking on increased responsibility.
• Ambition to grow and advance beyond current position.
• Strong computer skills for electronic medical records.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide superior customer service and quality home care.
• Coordinate client services and handle emergent scheduling issues.
• Manage your caseload while proactively growing it.
• Build lasting relationships with clients, referral sources, payors and community.
• Develop strong, communicative relationships with the team.
• Monitor metrics and maintain fiscal management of your caseload.
• Partner with Clinical Managers to support field employees.

Skills

Communication skills

Interpersonal skills

Computer skills

Leadership potential

Ambition to grow

Attention to detail

Education

Bachelor's degree preferred

Tools

HomeCare Homebase

OASIS knowledge

EMR systems

Job description

BAYADA Home Health Care is seeking a Client Services Manager in our Cranford, NJ Home Health Visits Office.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Responsibilities for a Client Services Manager:

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for a Client Services Manager:

• Bachelor degree is preferred.
• Prior knowledge of/experience with Medicare, HomeCare Homebase, and OASIS a plus
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Why you’ll love BAYADA:

• Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
• Impactful Work- Make a meaningful impact in the Cranford Community
• Weekly Pay- Consistent weekly paychecks to keep your finances on track.
• Comprehensive Benefits- Medical, dental, vision, and more-- we've got you covered
• Work- Life Balance- Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.
• Career Growth- Advancement opportunities to help you grow in your career.
• Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.

Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.

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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.