Home Health Client Services Manager

BAYADA Home Health Care; Staten Island Junction (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Award-winning workplace

Weekly pay

Comprehensive benefits

Work-life balance

Career growth opportunities

Public Service Loan Forgiveness (PSLF)

Job summary

BAYADA Home Health Care is seeking a Client Services Manager for the Cranford, NJ Home Health Visits Office. This role focuses on coordinating client services, managing scheduling issues, and growing the caseload while delivering compassionate, quality home health care.

Qualified candidates may have a Bachelor's degree and experience with Medicare, HomeCare Homebase, and OASIS. The position offers a Monday–Friday schedule with comprehensive benefits and career growth opportunities.

Qualifications

• Bachelor's degree preferred; Medicare, HomeCare Homebase and OASIS knowledge a plus.
• Prior medical office or home care experience preferred.
• Prior supervisory experience a plus and a track record of increased responsibility.
• Strong computer skills and excellent communication and interpersonal abilities.

Responsibilities

• Provide superior customer service and quality home care.
• Coordinate client services and address scheduling issues.
• Manage your caseload and proactively grow it.
• Build relationships with clients, referral sources, payors and community organizations.
• Develop strong, communicative relationships with the team.
• Monitor metrics such as admissions and referrals, and adjust workflows.
• Partner with Clinical Managers to supervise field staff.

Skills

Client services management

Leadership potential

Communication skills

Education

Bachelor degree

Tools

HomeCare Homebase

OASIS

Job description

BAYADA Home Health Care is seeking a Client Services Manager in our Cranford, NJ Home Health Visits Office.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Responsibilities for a Client Services Manager:

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for a Client Services Manager:

• Bachelor degree is preferred.
• Prior knowledge of/experience with Medicare, HomeCare Homebase, and OASIS a plus
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Why you'll love BAYADA:

• Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
• Impactful Work- Make a meaningful impact in the Cranford Community
• Weekly Pay- Consistent weekly paychecks to keep your finances on track.
• Comprehensive Benefits- Medical, dental, vision, and more-- we've got you covered
• Work- Life Balance- Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.
• Career Growth- Advancement opportunities to help you grow in your career.
• Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.

Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.

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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.