Client Services Manager, Home Care

bayada home health care; Toms River (NJ); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) with company match

Employer-paid life insurance

Employee Assistance Program

Tuition reimbursement

Professional development opportunities

Job summary

BAYADA Home Health Care in Toms River is seeking a compassionate Client Services Manager to coordinate home care for clients and support caregivers. You will manage a caseload, build strong client relationships, and ensure reliable service delivery from the TRA office.

The role emphasizes communication, scheduling, and leadership within a patient‑centered, compliant team. Full-time, daytime hours with salary in the $50k–$55k range plus commission, benefits, and opportunities for growth.

Qualifications

• Minimum 1 year in customer service, healthcare, scheduling, staffing, or related field preferred.
• Strong communication, organization, time-management, and problem-solving skills.
• Ability to build rapport with clients, families, caregivers, and colleagues.

Responsibilities

• Develop and manage a caseload of clients receiving assistive care services.
• Build strong relationships with clients, families, caregivers, referral sources, and community partners.
• Coordinate client services and schedules to promote continuity, reliability, and satisfaction.

Skills

Customer service

Relationship building

Scheduling

Communication

Problem solving

Tools

Scheduling software

CRM systems

Job description

Client Services Manager

Toms River Assistive Care (TRA) Office
Schedule: Full-time, exempt; Monday-Friday daytime hours
Salary: $50,000- $55,000 per year plus commission

BAYADA Home Health Care is seeking a compassionate, organized, and relationship-focused Client Services Manager (CSM) for our Toms River Assistive Care (TRA) office. This is an opportunity to make a meaningful difference by helping clients receive dependable, high-quality care in the comfort of their own homes while supporting the caregivers who serve them.

The CSM is at the center of the client experience. In this role, you will coordinate services, build trusted relationships with clients and families, support and schedule field employees, and help grow and strengthen the office caseload. Your work will be guided by The BAYADA Way of Compassion, Excellence, and Reliability.

Responsibilities

• Develop and manage a caseload of clients receiving assistive care services.
• Build strong, responsive relationships with clients, families, caregivers, referral sources, and community partners.
• Coordinate client services and schedules to promote continuity, reliability, and satisfaction.
• Recruit, onboard, and support field employees in partnership with the office team.
• Match clients and caregivers thoughtfully based on service needs, availability, skills, and preferences.
• Respond promptly and professionally to service concerns, staffing challenges, and client or family needs.
• Provide administrative supervision, guidance, and ongoing support to field employees.
• Participate in client intake, service planning, case management, and follow-up activities.
• Monitor caseload performance, service delivery, staffing, and key office metrics.
• Contribute to caseload growth through excellent service, reliable follow-through, and relationship building.
• Collaborate with the Director and office team to improve processes and strengthen the client and employee experience.
• Model The BAYADA Way in every interaction.

Qualifications

• At least one year of experience in customer service, healthcare, home care, scheduling, staffing, case management, or a related field preferred.
• Strong communication, organization, time-management, and problem-solving skills.
• Ability to build rapport with clients, families, caregivers, referral sources, and colleagues.
• Ability to manage multiple priorities in a fast-paced office environment.
• Comfort using computers and learning scheduling, documentation, email, and reporting systems.
• Sound judgment, professionalism, responsiveness, and a commitment to keeping commitments.
• Genuine passion for helping people live safely at home with comfort, independence, and dignity.

Benefits

• Medical, dental, and vision insurance.
• Paid time off, including vacation, sick time, and holidays.
• 401(k) with company match.
• Employer-paid life insurance.
• Employee Assistance Program.
• Tuition reimbursement.
• Opportunities for professional development and career growth.

Why Join BAYADA?

At BAYADA, every role is connected to our vision of helping millions of people worldwide experience a better quality of life at home. You will join a mission-driven team that values compassion, excellence, reliability, collaboration, and continuous growth.

BAYADA is an equal opportunity employer and values diversity, equity, and inclusion. Employment is subject to applicable pre-employment screening and other requirements.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.