Customer Relationship Banker

First Merchants Corporation; Ann Arbor (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Paid Holidays

Paid Parental Leave

Job summary

First Merchants Bank is seeking a Customer Relationship Representative to deliver high-quality banking service and cross-sell digital tools to meet clients' financial needs. You will handle transactions, open accounts, and process loan applications while guiding clients through our digital solutions.

In this role you will engage customers, maintain accurate records, and collaborate with team members to achieve branch goals, while upholding compliance and security standards in a fast-paced

Qualifications

• High school diploma or GED required.
• At least 1 year banking, sales, or related experience.
• Ability to obtain Notary Public designation.
• S.A.F.E Act registration required at hire.

Responsibilities

• Deliver high-quality customer service and process bank transactions accurately.
• Open consumer and business accounts and process loan applications.
• Provide guidance on digital tools and online banking.
• Resolve inquiries and maintain accurate client records.
• Support operations, risk, and compliance within policy.

Skills

Customer service

Relationship management

Sales

Problem resolution

Operational accuracy

Team collaboration

Education

High school diploma or GED

Tools

CRM software

Banking systems

Job description

First Merchants Bank is seeking a Customer Relationship Representative to deliver high-quality banking service and cross-sell digital tools to meet clients' financial needs. You will handle transactions, open accounts, and process loan applications while guiding clients through our digital solutions.

In this role you will engage customers, maintain accurate records, and collaborate with team members to achieve branch goals, while upholding compliance and security standards in a fast-paced