Relationship Banker & Universal Banking Expert

First Merchants Corporation; Connersville (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401k

HSA/FSA

Vacation & Sick Leave

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Customer Relationship Representative to deliver exceptional service, process deposits and loan applications, and help clients meet their financial goals. The role emphasizes relationship management, sales support, and use of digital banking tools, with opportunities for mentorship and career growth within a collaborative banking center.

Candidates should be team players with strong communication, notary readiness, and the ability to navigate a fast-paced

Qualifications

• High school diploma or GED required.
• At least 1 year of banking, sales, or related experience; 6+ months selling products preferred.
• S.A.F.E Act registration required at employment time via NMLS; must meet requirements within 3 months.
• Ability to obtain Notary Public designation.
• Ability to multi-task in a fast-paced environment.
• Strong knowledge of bank products and services.

Responsibilities

• Deliver high-quality customer service by addressing a wide range of general banking needs in a fast-paced, relationship-focused banking center environment.
• Proactively engage clients in meaningful conversations to understand current and future financial needs and recommend appropriate products, services, and digital solutions.
• Resolve client inquiries, concerns, and complaints within scope of authority, ensuring timely resolution and a positive client experience.
• Utilize customer feedback and service insights to strengthen client relationships, build loyalty, and create client advocates.
• Maintain accurate client records and account information to support ongoing relationship management.
• Accurately process everyday monetary transactions, including deposits, withdrawals, loan payments, check cashing, night deposits, cashier’s checks, money orders, and change orders.
• Perform operational responsibilities as needed, including balancing cash, teller cash recyclers (TCR), vault, ATM, and branch transactions.
• Process non-monetary client requests, such as stop payments, debit card orders, address changes, and check orders, in accordance with policy.
• Support banking center operations by adhering to internal controls, completing daily security procedures, and ensuring compliance with policies and procedures.
• Monitor and resolve deposit and loan exceptions in a timely manner and elevate issues as appropriate.
• Actively lead and participate in sales and service activities to support individual, team, and banking center scorecard goals.
• Effectively use guided conversations and relationship management tools to identify opportunities to deepen client relationships.
• Open new consumer and business accounts and process loan applications for new and existing clients.
• Utilize digital tools to educate clients and enroll them in electronic banking products and services during account opening and onboarding.
• Engage in teleconsulting activities, including call blocks and call nights, to support achievement of sales goals.
• Utilize CRM and sales tools to document, track, and manage client interactions and incentive plan activity.
• Recognize and pursue new business opportunities, including making partner referrals for merchant services, treasury management, mortgages, and investments.
• Actively participate in the sales management process, including daily huddles, weekly meetings, coaching sessions, and touch bases.
• Provide guidance and support to associates related to operational procedures, service standards, and sales practices.
• Assist the Banking Center Manager with administrative and operational activities, including audits, branch balancing, and efficiency initiatives.
• Serve as a resource for associates regarding problem resolution and procedural questions.
• High-performing Client Relationship Representatives may serve as a Banking Center Mentor.
• Ensure compliance with all applicable regulations, policies, and reporting requirements, including but not limited to BSA, OFAC, CIP, EDD, and information security standards.
• Complete required training and stay current on regulator, operational, and product knowledge expectations.

Skills

Customer service

Relationship management

Sales

Communication

Multi-tasking

Education

High School Diploma or GED

Notary Public designation

Tools

CRM software

Job description

First Merchants Bank is seeking a Customer Relationship Representative to deliver exceptional service, process deposits and loan applications, and help clients meet their financial goals. The role emphasizes relationship management, sales support, and use of digital banking tools, with opportunities for mentorship and career growth within a collaborative banking center.

Candidates should be team players with strong communication, notary readiness, and the ability to navigate a fast-paced