Customer Relations Specialist — Growth & Training

Dan Schmidt - State Farm Agent; Buffalo (NY); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Advancement opportunities

Paid time off

Training & development

Job summary

Dan Schmidt - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support community members.

You will handle inquiries, maintain records, support retention efforts, and coordinate with other agency teams. The agency emphasizes consistency, accountability, and a team-driven environment with regular rewards and growth opportunities.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Must obtain insurance licensing before start date.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

High-stress handling

Job description

Dan Schmidt - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support community members.

You will handle inquiries, maintain records, support retention efforts, and coordinate with other agency teams. The agency emphasizes consistency, accountability, and a team-driven environment with regular rewards and growth opportunities.