Customer Relations Representative - State Farm Agent Team Member

Dan Schmidt - State Farm Agent; Buffalo (NY); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Advancement opportunities

Paid time off

Training & development

Job summary

Dan Schmidt - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support community members.

You will handle inquiries, maintain records, support retention efforts, and coordinate with other agency teams. The agency emphasizes consistency, accountability, and a team-driven environment with regular rewards and growth opportunities.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Must obtain insurance licensing before start date.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

High-stress handling

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency is built on consistency, accountability, and creating an environment where people can succeed while enjoying the process. We’re a team that values hard work, ownership, and showing up every day ready to get the job done.

We keep things engaging and rewarding throughout the year. From January through March, we run a promotion with prizes and opportunities to earn extra PTO. We also enjoy weekly rewards like lunch from local restaurants, fun in-office competitions, and even small daily workouts to keep energy high. Starbucks surprises are a regular treat, and our annual off-site fall planning meeting includes meaningful speakers and team-building activities.

Our office culture is driven, fun, and team-oriented. We’re looking for someone who can take ownership of their role - someone reliable, consistent, and self-motivated who can work independently and contribute to a team that works hard and enjoys winning together.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Dan Schmidt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Must obtain insurance licensing before start date.