Customer Relations Specialist — Growth, Support & Impact

Aaronrichardsinsurance; Ann Arbor (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Health insurance

Vision insurance

Job summary

Aaron Richards - State Farm Agent is seeking a Customer Relations Representative in Ann Arbor, MI. You will handle customer inquiries, resolve issues, and work with the team to ensure outstanding service for our clients.

We offer a culture that values people-first principles, opportunities for advancement, and benefits such as health and vision insurance, PTO, and performance-based bonuses. This role emphasizes empathy, community engagement, and steady growth within the agency.

Qualifications

• Excellent communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to stay calm and professional in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication & problem-solving

Experience in customer service

Ability to handle high-stress Situ.

Job description

Aaron Richards - State Farm Agent is seeking a Customer Relations Representative in Ann Arbor, MI. You will handle customer inquiries, resolve issues, and work with the team to ensure outstanding service for our clients.

We offer a culture that values people-first principles, opportunities for advancement, and benefits such as health and vision insurance, PTO, and performance-based bonuses. This role emphasizes empathy, community engagement, and steady growth within the agency.