Customer Relations Specialist - Flexible Schedule & Growth

State Farm Agent; Ann Arbor (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Dental insurance

Health insurance

Vision insurance

Job summary

State Farm Agent in Ann Arbor is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of the agency. You will handle inquiries, coordinate with team members, and help anticipate community needs while maintaining accurate records and contributing to retention efforts.

Ideal candidates demonstrate empathy, strong communication, and a customer-focused mindset, with opportunities for advancement within the local State Farm Agency.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication

Problem-solving

Customer service experience

Job description

State Farm Agent in Ann Arbor is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of the agency. You will handle inquiries, coordinate with team members, and help anticipate community needs while maintaining accurate records and contributing to retention efforts.

Ideal candidates demonstrate empathy, strong communication, and a customer-focused mindset, with opportunities for advancement within the local State Farm Agency.