Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Ann Arbor (MI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Life Insurance

Simple IRA

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

State Farm Agent Aaron Richards is seeking a Customer Service Representative to support an insurance agency in Ann Arbor. You will deliver exceptional service, resolve inquiries, coordinate with team members and anticipate community needs to grow the agency.

This role offers opportunities for internal growth and a fast-paced, customer-focused environment. A proactive, sales-minded attitude and willingness to learn are valued for continued advancement.

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Multitasking

Customer service experience

Job description

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Aaron Richards - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits

• Life Insurance


• Simple IRA


• Bonus based on performance


• Competitive salary


• Dental insurance


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Aaron Richards - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.

Compensation: $45,000.00 - $52,000.00 per year

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you’re willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.


• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.


• Our office is located in Ann Arbor.


• I am a proud graduate of University of Michigan.


• We have 10 years of combined insurance experience in our office.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.