Customer Relations Specialist | Client Care & Retention

Lyle Pitner - State Farm Agent; New Oxford (Adams County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Lyle Pitner - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences. In this role, you will handle customer inquiries, maintain records, and collaborate with team members to enhance customer satisfaction.

The ideal candidate will have strong communication skills and a proven background in customer service. Opportunities for internal career growth await those with a sales mindset and dedication to supporting community needs.

Qualifications

• 1-3 years Customer Service experience required.
• Ability to speak Spanish and assist Spanish‑speaking clients a plus.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication and problem‑solving skills

Ability to multi‑task

Customer Service experience

Spanish language proficiency

Job description

Lyle Pitner - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences. In this role, you will handle customer inquiries, maintain records, and collaborate with team members to enhance customer satisfaction.

The ideal candidate will have strong communication skills and a proven background in customer service. Opportunities for internal career growth await those with a sales mindset and dedication to supporting community needs.