Customer Relations & Retention Specialist

Steven Jarvis - State Farm Agent; City of Rome (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Steven Jarvis - State Farm Agent is looking for a Customer Relations Representative. You will be responsible for managing customer inquiries and providing exceptional service to enhance client experiences.

The ideal candidate will possess strong communication and problem-solving skills, with a focus on customer satisfaction. This role offers opportunities for internal growth and career advancement in a supportive environment.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Calm under pressure

Job description

Steven Jarvis - State Farm Agent is looking for a Customer Relations Representative. You will be responsible for managing customer inquiries and providing exceptional service to enhance client experiences.

The ideal candidate will possess strong communication and problem-solving skills, with a focus on customer satisfaction. This role offers opportunities for internal growth and career advancement in a supportive environment.