Customer Success & Retention Advisor (Insurance)

Erik Lachance - State Farm Agent; Slingerlands (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Salary PLUS Commission

401(k)

Bonus based on performance

Health insurance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Erik Lachance - State Farm Agent is seeking a Customer Relations Representative to improve client experiences and support the growth of our insurance agency. Ideal candidates will possess strong communication and problem-solving skills, with experience in customer service being a plus.

You will address customer inquiries, maintain records, and collaborate with team members to ensure satisfaction. We offer a supportive environment focused on professional development, along with competitive salary and benefits.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Financial service background preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Calm under stress

Financial service background

Job description

Erik Lachance - State Farm Agent is seeking a Customer Relations Representative to improve client experiences and support the growth of our insurance agency. Ideal candidates will possess strong communication and problem-solving skills, with experience in customer service being a plus.

You will address customer inquiries, maintain records, and collaborate with team members to ensure satisfaction. We offer a supportive environment focused on professional development, along with competitive salary and benefits.