Customer Care & Relations Specialist - Flexible Schedule

Rodney Louis - State Farm Agent; Rockville (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Rodney Louis - State Farm Agent is looking for a Customer Relations Representative to provide exceptional client experiences and manage customer inquiries. You will be a vital part of a successful insurance agency, resolving queries and coordinating with team members.

The ideal candidate will be customer-focused, empathetic, and ready for internal growth opportunities. Strong communication and problem-solving skills are essential to excel in this role.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly is crucial.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Job description

Rodney Louis - State Farm Agent is looking for a Customer Relations Representative to provide exceptional client experiences and manage customer inquiries. You will be a vital part of a successful insurance agency, resolving queries and coordinating with team members.

The ideal candidate will be customer-focused, empathetic, and ready for internal growth opportunities. Strong communication and problem-solving skills are essential to excel in this role.