Customer Relations & Retention Specialist

Lenny Conklin - State Farm Agent; Cloquet (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Paid time off

Job summary

Lenny Conklin - State Farm Agent is seeking a Customer Relations Representative to join the team. You will help create exceptional customer experiences, manage inquiries, and support the agency's growth through attentive service.

This role emphasizes accurate records, collaboration with colleagues, and community-minded service, with opportunities for internal growth for driven and sales-minded candidates.

Qualifications

• Strong communication and problem-solving abilities.
• Prior experience in customer service preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Job description

Lenny Conklin - State Farm Agent is seeking a Customer Relations Representative to join the team. You will help create exceptional customer experiences, manage inquiries, and support the agency's growth through attentive service.

This role emphasizes accurate records, collaboration with colleagues, and community-minded service, with opportunities for internal growth for driven and sales-minded candidates.