Customer Support Specialist

DriveTime; Mesa (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Company-paid life insurance

Tuition reimbursement program

Wellness program

Competitive pay

Paid time off

Social events and team gatherings

Job summary

DriveTime in Mesa, Arizona is looking for a dedicated customer service representative focusing on effective communication and problem-solving skills. You will interact with customers via phone and social media, ensuring satisfaction while managing inquiries and complaints.

Applicants should have a High School Diploma and a minimum of 2 years in customer service or related fields. Benefits include medical coverage, 401(k) plans, and opportunities for professional growth.

Qualifications

• Minimum 2+ years of experience in collections, financial services, and/or phone-based sales.
• Experience in customer service or customer relations.
• Ability to manage conflict and understand customer situations.

Responsibilities

• Respond promptly to inquiries and complaints.
• Interact with customers via phone, text, and social media.
• Maintain attention to detail for accurate case work.
• Manage customer conflict while under pressure.
• Meet or exceed performance goals for customer experience.

Skills

Excellent verbal and written communication skills

Detail-oriented mindset

Time-management skills

Ability to work well in a team

Passionate and goal-oriented

Positive emotional resilience

Education

High School Diploma

Job description

What’s Under The Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by focusing on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks, and reconditioning centers where we breathe new life into pre‑owned vehicles. Regardless of where you’re located, if you’re driven and you’re looking to make an impact, we’d love for you to make a difference with us!

Responsibilities

• Respond promptly to inquiries and complaints through proactive follow‑ups.
• Interact with customers via phone, text, and social media.
• Communicate with all lines of the business to research customer concerns.
• Maintain attention to detail to ensure accurate representation of case work.
• Problem‑solve with autonomy and offer assistance when appropriate.
• Manage customer conflict while under pressure.
• Show empathy and understanding for the customer’s situation and act as a single point of contact to ensure the highest level of satisfaction by setting proper expectations.
• Meet or exceed performance goals set by the company to deliver best‑in‑class customer experience by managing inbound and outbound communications within service level agreements.
• Assist with training development, customer concern resolution, legal settlements, trend identification, and innovation in overall business processes.

Knowledge, Skills & Abilities

• Passionate and goal‑oriented.
• Detail‑oriented mindset.
• Ability to work well in a high‑functioning team environment.
• Excellent verbal and written communication skills.
• Time‑management skills.
• Positive emotional resilience.

Requirements

• High School Diploma required.
• Minimum 2+ years of experience in collections, financial services, and/or phone‑based sales, customer service or customer relations.

Benefits and Perks

• Medical, dental and vision coverage (company covers a sizable portion of premiums).
• 401(k) plan, company‑paid life insurance, short‑ and long‑term disability coverage.
• Opportunities for professional growth and promotion.
• Tuition reimbursement program.
• Wellness program with self‑guided coaching, activities and financial incentives.
• Competitive pay.
• Game room and in‑house gym facilities.
• Social events and team gatherings.
• Paid time off, wellness days and holidays for full‑time employees; part‑time employees receive vacation time based on hours worked.

Hiring is contingent upon successful completion of background and drug screening. DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.