Sales & Operations Advisor

DriveTime Car Sales, LLC; San Diego (CA); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Company‑paid life insurance

Short‑ and long‑term disability

Tuition reimbursement

Wellness program

Paid time off

Job summary

DriveTime Car Sales, LLC is hiring for a full‑time position in San Diego, CA. The role focuses on delivering exceptional customer experiences, guiding buyers through vehicle selection, financing options, and the DriveTime sales process.

You will manage the full sales cycle, support store operations, and maintain comprehensive product knowledge. The position requires at least 3 years in sales/retail operations, a valid driver’s license, and the ability to pass a background check.

Qualifications

• High School Diploma or GED required; Associate’s or bachelor’s preferred or equivalent experience.
• Minimum 3 years of related experience in sales and retail operations, with proven success in driving sales performance and delivering high-quality customer experiences.
• Valid driver’s license with acceptable driving record for the previous 3 years.
• At least 18 years of age.
• Ability to pass a drug test and background check.

Responsibilities

• Deliver effective customer interactions by understanding needs and matching them with the right vehicle, inventory, and financing options.
• Ensure each customer either completes a purchase or understands next steps.
• Support dealership operations by completing required tasks, maintaining compliance, and ensuring consistent, high-quality customer experience.
• Build strong partnerships with customers interested in purchasing a vehicle, guiding them through DriveTime Nurture and Sales processes.
• Manage the full sales cycle by completing sales calls to secure appointments and converting visits into sales.
• Perform operational responsibilities (opening/closing store, cash handling, sales, nurture activities, inventory management, audits, and administrative tasks such as documentation, tags, title/registration).
• Maintain expert knowledge of dealership inventory, website, financing options, and all related sales processes (trades, upgrades, post‑sale activities).
• Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment.
• Deliver a world‑class, tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies.
• Serve as a training partner for new hire Sales and Operations Advisors, supporting onboarding and skill development.
• Execute company directives, initiatives, and expectations while actively seeking feedback and participating in training and development.
• Progress through a multi‑phase, learn‑and‑earn role (Levels 0‑4) assuming increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.

Skills

Sales experience

Customer service

Retail operations

Negotiation

Communication

Education

High School Diploma or GED

Associate’s or bachelor’s preferred

Job description

Pay

$25.50 per hour + incentives

Responsibilities

• Deliver effective customer interactions by understanding needs and matching them with the right vehicle, inventory, and financing options.
• Ensure each customer either completes a purchase or understands next steps.
• Support dealership operations by completing required tasks, maintaining compliance, and ensuring consistent, high-quality customer experience.
• Build strong partnerships with customers interested in purchasing a vehicle, guiding them through DriveTime Nurture and Sales processes.
• Manage the full sales cycle by completing sales calls to secure appointments and converting visits into sales.
• Perform operational responsibilities (opening/closing store, cash handling, sales, nurture activities, inventory management, audits, and administrative tasks such as documentation, tags, title/registration).
• Maintain expert knowledge of dealership inventory, website, financing options, and all related sales processes (trades, upgrades, post‑sale activities).
• Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment.
• Deliver a world‑class, tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies.
• Serve as a training partner for new hire Sales and Operations Advisors, supporting onboarding and skill development.
• Execute company directives, initiatives, and expectations while actively seeking feedback and participating in training and development.
• Progress through a multi‑phase, learn‑and‑earn role (Levels 0‑4) assuming increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.

Qualifications

• High School Diploma or GED required; Associate’s or bachelor’s preferred or equivalent experience.
• Minimum 3 years of related experience in sales and retail operations, with proven success in driving sales performance, managing operational processes, and delivering high‑quality customer experiences.
• Valid driver’s license with acceptable driving record for the previous 3 years.
• At least 18 years of age.
• Ability to pass a drug test and background check.

Physical Demands

• Must remain in a stationary position at least 75% of the time; occasionally move about inside the office.
• Requires visual acuity and manual dexterity to operate computer and office machinery.
• Must be able to move objects up to 20 pounds.

Benefits

• Medical, dental, and vision coverage with substantial company contribution to premiums.
• 401(k) retirement plan.
• Company‑paid life insurance policy.
• Short‑ and long‑term disability coverage.
• Tuition reimbursement.
• Wellness program including coaching, challenges, and cash incentives.
• Paid time off including wellness days, holidays, and other vacation time (full‑time roles).

Equal Opportunity Employer

DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.