Customer Relations Specialist

The AmeriLux Family of Companies; Green Bay (WI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Healthcare plan

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Employee assistance program

Paid time off

FSA access

Job summary

The AmeriLux Family of Companies is hiring a Customer Relations Specialist in Green Bay, WI. You will be the essential link between customers and internal teams, handling inquiries, resolving issues, and maintaining precise records. A collaborative, proactive approach helps drive excellent service and long-lasting relationships.

Join a family-owned business recognized as a Best Places to Work. You will work with a dedicated team, utilize CRM tools, and contribute to a seamless customer

Qualifications

• Experience delivering high-quality customer service.
• Familiarity with CRM systems and data management.
• Strong verbal and written communication, with attention to detail.

Responsibilities

• Serve as the main point of contact for customer communications and address inquiries.
• Coordinate with internal departments to ensure accurate processing and fulfillment of orders.
• Maintain detailed records of all customer interactions and transactions.
• Assist with updating customer data in the CRM system.
• Collaborate with the team to support company goals and service quality.
• Build strong customer relationships through excellent service.
• Manage multiple tasks in a fast-paced environment.
• Adopt a proactive, problem-solving approach.

Skills

Customer service

CRM experience

Communication skills

Multitasking

Team player

Tools

CRM software

Job description

Join the A-Team! A 2025 and 2026 recipient of “Best Places to Work” and family owned business, The AmeriLux Family of Companies is looking for a Customer Relations Specialist to join our team. In this role, you will act as a vital link between our customers and our internal teams, ensuring exceptional service and seamless communication. You will be responsible for handling customer inquiries, managing issues, and helping to foster strong, long-lasting relationships.

Key Responsibilities:

• Serve as the main point of contact for customer communications, addressing inquiries and resolving concerns promptly.

• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders.

• Maintain detailed and accurate records of all customer interactions and transactions.

• Assist with the management and updating of customer data in the CRM system.

• Collaborate with team members to support company goals and deliver high-quality service.

• Excellent communication and interpersonal skills, with the ability to build strong customer relationships.

• Ability to manage multiple tasks in a fast-paced environment.

• A positive attitude with a willingness to learn about the logistics industry.

• Team player mindset, adaptable, and proactive in problem solving.

• The AmeriLux benefits package includes a nationally award winning zero-dollar deductible healthcare plan created to ensure peace of mind and comprehensive care for all A-Team family members.
• Our onsite healthcare clinic, free to all team members, provides convenient access to high-quality medical care with a personalized touch from physicians who take the time to get to know you.
• In addition, we offer comprehensive dental and vision insurance, as well as disability and life insurance to ensure you and your family are protected.
• Our benefit plan includes a 401(k) match, employee assistance program, paid time off, and flex spending account access.