Customer Success & Relations Specialist

AmeriLux Family of Companies; De Pere (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare plan

Onsite clinic

Dental & Vision insurance

Disability & Life Insurance

401(k) match

Paid time off

FSA

Job summary

The AmeriLux Family of Companies is seeking a Customer Relations Specialist to bridge customers and internal teams, ensuring exceptional service and seamless communication. You will handle inquiries, coordinate order processing with various departments, and keep precise records in the CRM.

This role emphasizes relationship-building and proactive problem solving in a fast-paced logistics environment. Join a family-owned, award-winning employer that offers comprehensive healthcare, 401(k) match,

Qualifications

• Excellent communication and interpersonal skills to build strong customer relationships.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to learn about the logistics industry and adapt quickly.
• Team-oriented, proactive problem-solving mindset.

Responsibilities

• Serve as the main point of contact for customer communications, addressing inquiries and resolving concerns promptly.
• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Assist with the management and updating of customer data in the CRM system.
• Collaborate with team members to support company goals and deliver high-quality service.

Skills

Communication

Multi-tasking

Positive attitude

Team player

Job description

The AmeriLux Family of Companies is seeking a Customer Relations Specialist to bridge customers and internal teams, ensuring exceptional service and seamless communication. You will handle inquiries, coordinate order processing with various departments, and keep precise records in the CRM.

This role emphasizes relationship-building and proactive problem solving in a fast-paced logistics environment. Join a family-owned, award-winning employer that offers comprehensive healthcare, 401(k) match,