Client Success & Relations Specialist

Amerilux International; De Pere (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Onsite healthcare clinic

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Employee assistance program

Paid time off

Flexible spending account access

Job summary

The AmeriLux Family of Companies in De Pere, Wisconsin, is seeking a Customer Relations Specialist to act as the vital link between customers and internal teams, handling inquiries, resolving concerns, and ensuring seamless communication to foster lasting relationships.

You will maintain CRM records, coordinate order fulfillment, and support team goals with a proactive, customer-focused mindset. This on-site role offers comprehensive benefits and a collaborative work environment.

Qualifications

• Handle customer inquiries and resolve concerns promptly.
• Maintain detailed records of customer interactions and transactions.
• Update and manage customer data in the CRM system.
• Coordinate with internal departments to fulfill orders.

Responsibilities

• Serve as main contact for customer communications and address inquiries promptly.
• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Assist with the management and updating of customer data in the CRM system.
• Collaborate with team members to support company goals and deliver high-quality service.

Skills

Excellent communication

Interpersonal skills

Multitasking

Team player

Problem solving

Tools

CRM system

Job description

The AmeriLux Family of Companies in De Pere, Wisconsin, is seeking a Customer Relations Specialist to act as the vital link between customers and internal teams, handling inquiries, resolving concerns, and ensuring seamless communication to foster lasting relationships.

You will maintain CRM records, coordinate order fulfillment, and support team goals with a proactive, customer-focused mindset. This on-site role offers comprehensive benefits and a collaborative work environment.