Customer Relations Specialist

Amerilux International; De Pere (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Onsite healthcare clinic

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Employee assistance program

Paid time off

Flexible spending account access

Job summary

The AmeriLux Family of Companies in De Pere, Wisconsin, is seeking a Customer Relations Specialist to act as the vital link between customers and internal teams, handling inquiries, resolving concerns, and ensuring seamless communication to foster lasting relationships.

You will maintain CRM records, coordinate order fulfillment, and support team goals with a proactive, customer-focused mindset. This on-site role offers comprehensive benefits and a collaborative work environment.

Qualifications

• Handle customer inquiries and resolve concerns promptly.
• Maintain detailed records of customer interactions and transactions.
• Update and manage customer data in the CRM system.
• Coordinate with internal departments to fulfill orders.

Responsibilities

• Serve as main contact for customer communications and address inquiries promptly.
• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Assist with the management and updating of customer data in the CRM system.
• Collaborate with team members to support company goals and deliver high-quality service.

Skills

Excellent communication

Interpersonal skills

Multitasking

Team player

Problem solving

Tools

CRM system

Job description

Join the A-Team! A 2025 and 2026 recipient of \"Best Places to Work\" and family owned business, The AmeriLux Family of Companies is looking for a Customer Relations Specialist to join our team. In this role, you will act as a vital link between our customers and our internal teams, ensuring exceptional service and seamless communication. You will be responsible for handling customer inquiries, managing issues, and helping to foster strong, long-lasting relationships.

Key Responsibilities:

• Serve as the main point of contact for customer communications, addressing inquiries and resolving concerns promptly.
• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Assist with the management and updating of customer data in the CRM system.
• Collaborate with team members to support company goals and deliver high-quality service.

• Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
• Ability to manage multiple tasks in a fast-paced environment.
• A positive attitude with a willingness to learn about the logistics industry.
• Team player mindset, adaptable, and proactive in problem solving.

The AmeriLux benefits package includes a nationally award winning zero-dollar deductible healthcare plan created to ensure peace of mind and comprehensive care for all A-Team family members. Our onsite healthcare clinic, free to all team members, provides convenient access to high-quality medical care with a personalized touch from physicians who take the time to get to know you. In addition, we offer comprehensive dental and vision insurance, as well as disability and life insurance to ensure you and your family are protected. Our benefit plan includes a 401(k) match, employee assistance program, paid time off, and flex spending account access.