Customer Relations Specialist

Beauchamp Water Treatment Solutions; Brighton (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance and paid time off

Competitive salary

Supportive work environment

Career development opportunities

Job summary

Beauchamp Water Treatment Solutions is seeking a Customer Relations Specialist to support customers through installations, service and deliveries. You will work with sales and marketing to share feedback and promote education.

The role emphasizes accurate records, responsive inquiry resolution, and teamwork. Prior customer service is preferred; Service Titan experience is a plus. We offer health insurance, PTO and growth opportunities.

Qualifications

• Sales, Marketing, Customer Service experience preferred, but will train
• Previous customer service creating a WOW Experience
• Strong work ethic and reliability with professionalism and poise
• Maintain attention to detail
• Ability to work independently and in a team environment
• Service Titan Software experience highly desired

Responsibilities

• Communicate with customers regarding their experience with installations, service and deliveries
• Work with the sales and marketing teams to provide feedback on opportunities and promoting education to customers
• Foster customer success by efficiently resolving customer inquiries
• Maintain accurate records of customer interactions
• Follow department procedures, guidelines, and policies

Skills

Customer service experience

Sales experience

Marketing experience

Tools

Service Titan Software

Job description

About Us

At Beauchamp Water Treatment Solutions, we are leaders in the water treatment industry, committed to delivering high-quality products and exceptional service to our clients. Our team is dedicated to ensuring that our customers have access to the best water treatment solutions available. We are currently seeking a reliable customer service driven individual to add to our growing team!

Brief Description

Company: Beauchamp

Customer Relations Specialist (CRS)

At Beauchamp Water Treatment Solutions, we are leaders in the water treatment industry, committed to delivering high-quality products and exceptional service to our clients. Our team is dedicated to ensuring that our customers have access to the best water treatment solutions available. We are currently seeking a reliable customer service driven individual to add to our growing team!

Position Overview

The Customer Relations Specialist (CRS) will assist customers in a personalized and friendly manner to ensure every experience with Beauchamp Water Treatment is an exceptional one.

Essential Duties/Principal Responsibilities

• Communicate with customers regarding their experience with installations, service and deliveries
• Work with the sales and marketing teams to provide feedback on opportunities and promoting education to customers
• Foster customer success by efficiently resolving customer inquiries
• Maintain accurate records of customer interactions
• Follow department procedures, guidelines, and policies

Qualifications & Abilities

• Sales, Marketing, Customer Service experience preferred, but will train

the right person

• Previous customer service creating a WOW Experience
• Strong work ethic and reliability with professionalism and poise
• Maintain attention to detail
• Ability to work independently and in a team environment
• Service Titan Software experience highly desired

What We Offer

• Competitive Salary: Commensurate with experience.
• Benefits: Health insurance and paid time off.
• Work Environment: A supportive and collaborative work environment where your contributions are valued.
• Growth Opportunities: Opportunities for career advancement and professional development within the company.

Summary

Equal Opportunity Employer

We are an Equal Opportunity Employer committed to maintaining a safe, respectful, and inclusive workplace for our employees, customers, and communities. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other status protected by law.

H2O Care Partners is committed to pay transparency and providing good-faith compensation ranges for all roles. We also provide reasonable accommodation for disabilities and religious beliefs. If you need assistance during the application process, please contact our People Team at [e-mail].