Customer Service Representative

Dierolf Supply and Service Company, LLC; Gilbertsville (PA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Employee discounts

Bonuses & incentives

Training provided

Never work a Sunday

Job summary

Dierolf Plumbing & Water Treatment is seeking a friendly Customer Service Representative to be the face of our company. You’ll handle inquiries, schedule service visits, and coordinate with field technicians to ensure a seamless customer experience.

We value empathy, clear communication, and teamwork. Candidates should be comfortable with CRM tools, Outlook, Excel, and basic cashier duties. Training and a supportive culture are provided to help you grow with us.

Qualifications

• Experience in customer service or dispatch preferred.
• Experience with ServiceTitan a plus (training provided).
• Strong verbal and written communication skills.
• Ability to multitask and handle high volumes of inquiries.
• Comfort with CRM systems and MS Office tools.

Responsibilities

• Deliver world-class customer experience via phone, text, email, chat, and in person.
• Use ServiceTitan to schedule service appointments and installations.
• Answer inquiries, resolve issues, and offer tailored solutions.
• Maintain a positive, empathetic, and professional attitude at all times.
• Communicate clearly to help customers feel heard and supported.
• Collaborate with field technicians and other departments to get the job done right.
• Document customer interactions and update records in our system.
• Assist with general office and admin tasks to support daily operations.
• Handle light cashier duties and transactions at the counter.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Empathy

Attention to detail

Computer skills

Tools

ServiceTitan

CRM

Outlook

Excel

Word

Job description

Brief Description

Company: Dierolf Plumbing & Water Treatment

Are you passionate about delivering exceptional service while embodying a strong sense of integrity and teamwork? We’re looking for a Customer Service Representative (CSR) who not only excels at helping others but also shares our core values. We believe in showing up for our customers, our team, and our community with selfless service and a drive for excellence. As a CSR, you’ll be the face of our company, ensuring our customers have a seamless and positive experience every time they reach out. At Dierolf Plumbing and Water Treatment, we’re not just fixing pipes—we’re improving lives.

Core Values We Live By

• Selfless Service: We put the needs of our customers first, always striving to go above and beyond to make a positive impact.
• Understanding: We listen with empathy and strive to fully understand our customers’ concerns to provide tailored solutions.
• Commitment: We are dedicated to our customers and our team, always giving our best to deliver high-quality service.
• Accountability: We take ownership of our actions and work to maintain the trust of our customers and colleagues.
• Ambition: We continuously seek to grow, improve, and achieve excellence in all that we do.

What You’ll Be Doing

• Delivering a world-class customer experience over phone, text, email, chat, and in-person.
• Using ServiceTitan to schedule service appointments and installations.
• Answering inquiries, resolving issues, and offering tailored solutions.
• Maintaining a positive, empathetic, and professional attitude at all times.
• Communicating clearly and compassionately to help customers feel heard and supported.
• Collaborating with field technicians and other departments to get the job done right.
• Documenting customer interactions and updating records in our system.
• Assisting with various general office and administrative tasks as needed to support day-to-day operations.
• Handling light cashier duties, including processing transactions for customers that purchase items over the counter.

What We’re Looking For

• Previous experience in customer service or as a dispatcher preferred.
• Previous experience using ServiceTitan a plus (but we'll train the right person)!
• A confident, calm, and kind communicator.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to multitask and handle high volumes of customer inquiries.
• Strong attention to detail and ability to work independently and as a team.
• Must be comfortable using computers, CRM systems, Outlook, Excel, Word, and other digital tools.

Benefits

• Competitive pay
• Health insurance and elective insurances
• Paid time off and paid holidays
• Employee discounts
• Dynamic and supportive work environment and culture
• Bonuses, commission, referral program, & incentives
• Personal and professional growth opportunities
• Never work a Sunday
• Paid training

Summary

We are an Equal Opportunity Employer committed to maintaining a safe, respectful, and inclusive workplace for our employees, customers, and communities. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other status protected by law.

H2O Care Partners is committed to pay transparency and providing good-faith compensation ranges for all roles. We also provide reasonable accommodation for disabilities and religious beliefs. If you need assistance during the application process, please contact our People Team at [e-mail].