Customer Relations Specialist

Broylman Memorial Group; Jonesboro (AR); On-site; USD 40,000 - 55,000; Full time

Job summary

Broylman Memorial Group is seeking a Customer Relations Specialist to strengthen client partnerships and ensure exceptional service delivery. You will be the liaison between clients and internal teams, shaping positive experiences and timely responses.

You will cultivate long-term relationships with families and financial partners, documenting interactions and outcomes to improve service. In this role you will manage CRM workflows, coordinate across sales, marketing and family services, and

Qualifications

• Experience with customer relationship management (CRM) systems.
• Strong project management skills in a fast-paced environment.
• Excellent written and verbal communication for client interactions.
• Experience in financial services a plus.

Responsibilities

• Manage and nurture client accounts using CRM systems, ensuring accurate data.
• Serve as primary contact for inquiries via email, phone, and internal tools.
• Collaborate across departments to coordinate client needs and orders.
• Document client interactions and share insights to drive improvement.

Skills

CRM experience

Project management

Excellent communication

Financial services experience (a plus)

Customer service problem-solving

Tools

CRM systems

Job description

Join our dynamic team as a Customer Relations Specialist and become the driving force behind exceptional client experiences! In this energetic role, you will serve as the vital link between our company and valued clients, ensuring their needs are met with enthusiasm, professionalism, and precision. Your expertise in customer relationship management (CRM) and cross-functional collaboration will empower you to build lasting relationships. This paid position (base + compensation) offers an exciting opportunity to develop your skills in an innovative environment dedicated to delivering outstanding service to the families we serve.

Duties

• Manage and nurture client accounts using CRM systems ensuring accurate data entry and up-to-date information for seamless client interactions.
• Serve as the primary point of contact for customer inquiries, providing prompt, clear, and positive communication through various channels including email, phone, and internal messaging tools.
• Collaborate across departments—sales, marketing, family services to coordinate client needs, streamline order processing, and support customer service initiatives.
• Support internal communication efforts by documenting client interactions accurately and sharing insights with relevant teams to foster continuous improvement.

Skills

• Proven experience in customer relationship management (CRM) systems.
• Strong project management skills with the ability to prioritize tasks effectively in a fast-paced environment.
• Excellent communication skills—both written and verbal—that facilitate clear client interactions and internal collaboration.
• Experience in managing client accounts within financial services or related industries is a plus.
• Demonstrated aptitude for customer service problem-solving, with a focus on delivering positive outcomes for clients.