Flexible Schedule Customer Experience & Retention Specialist

Katie Carl - State Farm Agent; Eugene (OR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Katie Carl - State Farm Agent is looking for a Customer Relations Representative to join our team in Eugene, Oregon. The role focuses on generating exceptional customer experiences to support the growth of our insurance agency.

You will manage customer inquiries, maintain records, and coordinate with team members, all while demonstrating excellent communication and problem-solving skills. This position offers a competitive salary, flexible schedule, and opportunities for advancement.

Qualifications

• Strong communication and problem-solving skills.
• Customer service experience preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations calmly

Job description

Katie Carl - State Farm Agent is looking for a Customer Relations Representative to join our team in Eugene, Oregon. The role focuses on generating exceptional customer experiences to support the growth of our insurance agency.

You will manage customer inquiries, maintain records, and coordinate with team members, all while demonstrating excellent communication and problem-solving skills. This position offers a competitive salary, flexible schedule, and opportunities for advancement.