Customer Relations & Retention Specialist

Casilee Harper - State Farm Agent; Newnan (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Casilee Harper - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support the growth of the insurance agency. You will resolve inquiries, coordinate with team members, and anticipate community needs.

Ideal candidates are customer-focused, empathetic, and ready for internal growth opportunities. Training and development are available along with a flexible schedule and performance-based bonuses.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service experience

Job description

Casilee Harper - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support the growth of the insurance agency. You will resolve inquiries, coordinate with team members, and anticipate community needs.

Ideal candidates are customer-focused, empathetic, and ready for internal growth opportunities. Training and development are available along with a flexible schedule and performance-based bonuses.