Empathetic Client Care & Retention Specialist

Nate Ladsten - State Farm Agent; Glendale (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Reimbursement for licensing

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Nate Ladsten - State Farm Agent is looking for a Customer Relations Representative to ensure exceptional customer experiences and support the growth of our insurance agency in Glendale, Wisconsin. In this role, you will manage customer inquiries, maintain records, and contribute to customer retention.

The ideal candidate will have strong communication skills, be customer-focused, and possess the ability to handle high-stress situations. The position offers reimbursement for licensing, health insurance, and opportunities for advancement.

Qualifications

• Strong communication skills to effectively address customer inquiries.
• Problem-solving skills to resolve customer issues promptly.
• Experience in customer service is preferred to enhance customer interactions.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations

Job description

Nate Ladsten - State Farm Agent is looking for a Customer Relations Representative to ensure exceptional customer experiences and support the growth of our insurance agency in Glendale, Wisconsin. In this role, you will manage customer inquiries, maintain records, and contribute to customer retention.

The ideal candidate will have strong communication skills, be customer-focused, and possess the ability to handle high-stress situations. The position offers reimbursement for licensing, health insurance, and opportunities for advancement.