Customer Care & Retention Specialist

Bob Vitt; Milwaukee (WI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

License reimbursement

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Bob Vitt State Farm Agent is seeking a Customer Relations Representative to join the team in Milwaukee. You will deliver exceptional customer service, maintain accurate records, and coordinate with other agency staff to meet community needs.

The role emphasizes customer focus, empathy, and the potential for internal growth. Strong communication and problem-solving skills help you thrive in a fast-paced, supportive environment within the agency family.

Qualifications

• Clear communication and conflict resolution abilities.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service

Job description

Bob Vitt State Farm Agent is seeking a Customer Relations Representative to join the team in Milwaukee. You will deliver exceptional customer service, maintain accurate records, and coordinate with other agency staff to meet community needs.

The role emphasizes customer focus, empathy, and the potential for internal growth. Strong communication and problem-solving skills help you thrive in a fast-paced, supportive environment within the agency family.