Customer Relations & Retention Specialist

Erik Slaughter - State Farm Agent; Coppell (TX); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

License reimbursement

Bonus

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Erik Slaughter - State Farm Agent in Coppell, TX seeks a Customer Relations Representative to deliver exceptional service, resolve inquiries, and support the community with a friendly, professional approach. You will collaborate with the agency team to ensure satisfaction and build lasting relationships.

This role offers growth opportunities, requires strong communication and problem-solving skills, and values experience in customer service and the ability to stay calm under pressure.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Job description

Erik Slaughter - State Farm Agent in Coppell, TX seeks a Customer Relations Representative to deliver exceptional service, resolve inquiries, and support the community with a friendly, professional approach. You will collaborate with the agency team to ensure satisfaction and build lasting relationships.

This role offers growth opportunities, requires strong communication and problem-solving skills, and values experience in customer service and the ability to stay calm under pressure.