Customer Relations Representative - State Farm Agent Team Member

Erik Slaughter - State Farm Agent; Coppell (TX); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

License reimbursement

Bonus

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Erik Slaughter - State Farm Agent in Coppell, TX seeks a Customer Relations Representative to deliver exceptional service, resolve inquiries, and support the community with a friendly, professional approach. You will collaborate with the agency team to ensure satisfaction and build lasting relationships.

This role offers growth opportunities, requires strong communication and problem-solving skills, and values experience in customer service and the ability to stay calm under pressure.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:

I opened my agency in 2015 after spending 25 years coaching college football, an experience that shaped the strong team culture we have today. Our office now includes 10 team members, and we operate with the same principles that make great teams successful: communication, trust, effort, and a genuine commitment to one another.

I graduated from Tarleton State University, and I’m a husband and father of three who still loves everything about football. We also stay active in the community by sponsoring two fellowships for local athletes, supporting young people as they grow both on and off the field.

We offer PTO, health benefits, reimbursed licensing costs, and a comprehensive training program to help team members develop their skills. Our office culture centers around the mantra "We Care"-no egos, no drama, just a supportive environment where everyone gets along and enjoys working together. We work hard, have fun, and truly operate like a team.

If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Erik Slaughter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.