Insurance Customer Experience Specialist

Erik Slaughter - State Farm Agent; Coppell (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus

Health insurance

Dental insurance

Vision insurance

Paid time off

Training & development

Advancement opportunities

IRA (Simple IRA)

Job summary

Erik Slaughter - State Farm Agent in Coppell, TX is seeking a Customer Service Representative to reinforce the growth of a local insurance agency. You will help customers by answering inquiries, explaining policy options, and delivering a welcoming, helpful experience.

We are a 5-person team dedicated to providing a dependable customer experience. This role emphasizes accuracy, teamwork, and customer-focused problem solving, with opportunities for internal growth and development as you assist

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Job description

Erik Slaughter - State Farm Agent in Coppell, TX is seeking a Customer Service Representative to reinforce the growth of a local insurance agency. You will help customers by answering inquiries, explaining policy options, and delivering a welcoming, helpful experience.

We are a 5-person team dedicated to providing a dependable customer experience. This role emphasizes accuracy, teamwork, and customer-focused problem solving, with opportunities for internal growth and development as you assist