Customer Experience & Retention Specialist

Shaffin Wegener - State Farm Agent; Temple (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Shaffin Wegener - State Farm Agent in Temple, Texas, is seeking a Customer Relations Representative to enhance customer experiences and support agency growth. You will be responsible for managing inquiries and coordinating with team members.

Candidates should possess strong communication and problem-solving skills, with a preferred background in customer service. The role offers a competitive salary, flexible schedule, and opportunities for professional development.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Job description

Shaffin Wegener - State Farm Agent in Temple, Texas, is seeking a Customer Relations Representative to enhance customer experiences and support agency growth. You will be responsible for managing inquiries and coordinating with team members.

Candidates should possess strong communication and problem-solving skills, with a preferred background in customer service. The role offers a competitive salary, flexible schedule, and opportunities for professional development.