Customer Relations Representative - State Farm Agent Team Member

Aaron Richards - State Farm Agent; Ann Arbor (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus program

Competitive pay

Flexible schedule

Advancement

Paid time off

Training & development

Dental insurance

Health insurance

Vision insurance

Job summary

Aaron Richards - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences, respond to inquiries, and help people protect what matters. You will join a friendly, community-minded office that values accuracy, empathy, and proactive service.

In this role you will manage customer inquiries, maintain accurate records, support retention initiatives, and coordinate with team members to ensure satisfaction for policyholders throughout the community.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Stress management

Job description

BENEFITS

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Dental insurance
• Health insurance
• Vision insurance

CULTURE STATEMENT

Our office culture is built on a “people-first” philosophy, where community impact and personal growth are top priorities. We treat our team like family, celebrate successes together, and focus on creating a positive and collaborative work environment. Joining our team means becoming part of a supportive group that values hard work, teamwork, and making a meaningful difference.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Aaron Richards - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.