Customer Relations Representative - State Farm Agent Team Member

Johnaveryagency; Michigan; On-site; USD 55,000 - 75,000; Full time

Job summary

An innovative insurance agency is seeking a Customer Relations Representative to provide exceptional client experiences and support the growth of the agency. This role involves managing customer inquiries, maintaining client records, and collaborating with team members to enhance customer satisfaction. Ideal candidates will possess strong communication and problem-solving skills, with a focus on customer service. This position offers opportunities for internal growth and advancement, making it perfect for driven individuals looking to make a difference in their community. Join a dynamic team where your contributions directly impact success.

Benefits

Salary Plus Commission

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.

Responsibilities

• Manage customer inquiries and resolve issues effectively.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication Skills

Problem-Solving Skills

Customer Service

Stress Management

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Ann Arbor, MI

Benefits

• Salary Plus Commission
• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with John Avery - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation: $55,000.00 - $75,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.