Customer Relations Representative - State Farm Agent Team Member

Johnaveryagency; Ann Arbor (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Salary Plus Commission

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

A local insurance agency in Ann Arbor, MI is looking for a full-time Customer Relations Representative to enhance client experiences and assist with customer inquiries. The ideal candidate will possess strong communication and problem-solving skills, and have a drive for customer satisfaction. The position offers a salary range of $55,000 to $75,000 per year along with various benefits including a 401(k).

Qualifications

• Preferred experience in customer service.
• Ability to handle high-stress situations calmly.
• Attention to detail and customer service skills.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information.
• Assist with customer retention strategies.
• Coordinate with departments to ensure satisfaction.

Skills

Strong communication skills

Problem-solving skills

Experience in customer service

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Ann Arbor, MI

• Salary Plus Commission
• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with John Avery - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation $55,000.00 - $75,000.00 per year

Apply Now

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State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.