Customer Relations Representative - State Farm Agent Team Member

Swanson Agency; Gilbert (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Opportunity for advancement

Training & development

Vision insurance

Company parties

Flexible schedule

Health insurance

401(k) matching

Job summary

Swanson Agency in Gilbert, AZ seeks a Customer Relations Representative to deliver exceptional client experiences for a State Farm Agent team. You will resolve inquiries, coordinate with colleagues, and anticipate community needs while maintaining accurate client records.

The role emphasizes strong communication, problem-solving, and courteous customer service within a supportive agency culture that values advancement and comprehensive benefits.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Generate exceptional client experiences to help grow the agency.
• Resolve customer inquiries with attention to detail.
• Coordinate with other agency team members to ensure customer satisfaction.
• Maintain client records and assist with retention strategies.

Skills

Communication

Problem-solving

Customer service

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Company parties
• Flexible schedule
• Health insurance
• 401(k) matching

ABOUT OUR AGENCY:

With 20 years of experience with State Farm, our agency is dedicated to delivering excellence through a team of professionals serving two locations. Led by an agent with a BA from Arizona State University (Magna Cum Laude) and an MBA from the University of Minnesota, we foster a supportive, achievement-oriented culture where team members can thrive.

We offer a comprehensive benefits package, including a monthly bonus plan, 401k, PTO, vision and dental, paid holidays, and an insurance stipend. Our agency is also deeply rooted in the community, partnering with select nonprofits and hosting financial wellness workshops. We are proud of our award-winning office culture—one that emphasizes growth, positive team chemistry, and high expectations.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Dondrell Swanson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.