Customer Relations Representative - State Farm Agent Team Member

Rick Mottern - State Farm Agent; Marietta (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Health insurance

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Rick Mottern - State Farm Agent in Marietta, GA seeks a friendly receptionist to greet customers, manage calls, schedule appointments, and maintain accurate records. You will engage in sales conversations, support the team with administrative tasks, and help deliver excellent service while developing your Insurance industry knowledge.

The role emphasizes organization, proactive communication, and a positive, coachable attitude. Bilingual Spanish/English is a plus.

Qualifications

• Receptionist or customer service experience required.
• Strong communication and interpersonal skills.
• Spanish/English bilingual preferred.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organization

Sales conversations

Computer skills

Bilingual Spanish

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Health insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

BOUT OUR AGENCY:

Our agency opened in 2010 and has grown into a high-performing team across two locations. Our office culture is energetic, supportive, and growth-driven. I’m passionate about developing team members and helping them achieve their goals. We’re looking for someone who is outgoing, proactive, and not afraid to ask questions - someone who is positive, coachable, and goal-oriented, with strong communication skills and a desire to grow both personally and professionally.

ROLE DESCRIPTION:

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bi-Lingual in Spanish/English is preferred.