Customer Relations Representative - State Farm Agent Team Member

Kentcashman; Gig Harbor (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Kentcashman in Gig Harbor, WA is seeking a customer service professional to support our agency team. This role will focus on enhancing customer satisfaction by managing inquiries and improving retention strategies.

The ideal candidate should have strong communication and problem-solving skills, experience in customer service, and be able to handle stress calmly. Opportunities for advancement are available for driven individuals.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to remain calm under pressure.

Responsibilities

• Support existing team and agent with daily responsibilities.
• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Job description

Benefits

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

We are looking for someone with a positive mindset to join our experienced successful team. This role will be supporting the current agency team and our customer base. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven candidates with a positive team attitude.

Responsibilities

• Support Existing team & agent with daily responsibilities
• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.